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Services to Manage Process,
Projects, IT
Improving, growing or redirecting a business
often requires significant changes to its operations. Typical changes may
include IT infrastructure, work flow processes, partner/vendor integration, etc.
While change is often the harbinger of business success, it can also result in
excessive expense, business disruption, or even business failure. 4DFIX
services are designed to carefully and methodically manage the change process
whether it involves expanding basic computing assets or radically changing
business processes.
(Go to
Concepts for further discussion on
the 4DFIX approach to technology/business integration)
Available Services
4DFIX offers a range of services to help
manage change in business operations or IT infrastructure:
Business
Process | Project Management |
IT Operations
Business Process Services - Encompasses discovery,
documentation, analysis, revision and/or improvement of current business
operations and processes. Valuable as a baseline for IT planning,
process change, performance monitoring, regulatory compliance, determining ROI (pre and post change)
A range of deliverables can be selected
to address the specific needs of the business:
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Deliverables |
Benefits |
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Determine and document current work flows and/or
processes (using VISIO diagrams). |
Valuable as a baseline for IT planning, future
process change, performance monitoring, regulatory compliance,
determining ROI (pre and post change), basis for new employee
training. |
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End to end analysis including historical error
profiles, intra and inter process dependencies, potential failure
modes. |
Helps determine overall risk to the business,
priority and focus of error management, and potential areas of
process change. |
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Business requirements gathering,
documentation and analysis. |
Provides objective and practical
perspective on formalizing business IT needs |
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Gap analysis (differential between
business need and process capability) |
Helps determine specific process deficiencies to be
addressed by process improvement and/or new technology. |
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Target (or "to be") process(es) |
Design/develop new target process(es)
to complement the planned technology deployment. Insures
maximum synergy between business processes and automation. |
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Change Plan |
Design/develop a staged, iterative
deployment plan comprising process changes and related technology
changes. Insures business operations are changed in a
manageable, deterministic and quantifiable manner. (Use
4DFIX Project Mgt Services to manage implementation/deployment) |
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Instrumentation and monitoring |
Provides a mechanism to continuously "watch" a
process or system for a behavior change. (For example, allows
detection and reporting on potential failures, performance issues,
capacity thresholds) |
Project Management Services -
Expertise in leading technology evaluation, solution
development, process auditing/analysis, process change, systems
analysis, vendor
assessment/management, investigative tiger teams, etc
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4DFIX Capabilities |
Benefits |
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Broad management experience in technology, business
and cross organizational team leadership |
Provides a balanced perspective across multiple
disciplines. Delivers objective leadership and decision making.
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Senior skill set (self directing, aggressive but
professional). |
Provides a temporary, qualified resource to the
business with minimal impact on operations. |
IT Operations Services
- Requirements analysis and matching, hardware and software installation, backups, patch/update management, security assessment, capacity
planning.
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4DFIX Capabilities |
Benefits |
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Business and technology skills, experience |
Balanced perspective on technology in business |
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IT portfolio designed for outsourcing |
Allows a business to minimize/eliminate costs
associated with an internal IT department |
Business
Process | Project Management
| IT Operations
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